Frequently asked questions

An AI logistics control tower. It follows your sea, road and air shipments on one screen; it sees the border queue, the demurrage clock at the port and the truck that will miss its dock slot in advance, and proposes a fix before the delay happens. The final call is yours.

No. Ship & Road is software only; it does not carry freight. It gives logistics companies the control tower software to run their shipments.

Forwarders, road fleets, 3PL and warehouse operators, manufacturers and exporters. Each role gets the relevant screens and AI assistants up front; whoever carries the load and whoever ships it see the same live picture.

Sea (Ro-Ro and containers), road (FTL, LTL and ADR) and air (urgent and high-value cargo). The mode changes, the screen does not: the same shipment file, the same arrival estimate, the same approval flow.

The network is centred on Istanbul and covers Türkiye, Europe, the Gulf and Middle East, the Caucasus and Central Asia, North Africa and links to the Far East. Costs and invoices are kept in multiple currencies; arrival estimates are shown in the local time of the destination.

No. Apart from giving information and small, reversible actions, every suggestion comes to you for approval. Level 1 runs automatically, Level 2 needs one approval and Level 3 two authorised people; Level 4 is never automatic. You decide which action sits at which level, and one click stops all automatic actions.

Eight: arrival estimate, border and port waits, routing, dock planning, document check, costs and invoices, customer updates and cargo security. The assistants only prepare suggestions; you decide which ones apply on their own and which ones ask you first.

Yes. Every suggestion comes with its reasons and expected effect, such as the border queue, traffic or driving time. It also shows how reliable the estimate is. Who approved what is recorded and cannot be deleted; the actual effect after approval is written to the same record.

In the EU region by default; the Enterprise plan offers hosting in Türkiye or in your own cloud account.

Yes. Each company works in its own space; permissions, logs and encryption are built in from day one. The assistants search only the information you are allowed to see, and your customers see only their own data in the portal.

The product is designed with KVKK and GDPR in mind: data is hosted in the EU region by default, each company’s data is kept separate, access depends on permissions and important decisions are recorded.

The GPS connection and the first users are usually ready within a week; this standard onboarding is free. ERP and e-document integrations are planned and priced according to their scope.

Trucks are tracked on the map with GPS, ships with AIS and aircraft with flight data. It connects to ERP, warehouse software (WMS) and e-document systems, and there is an API for other systems. Vehicle positions, every tap in the driver app, uploaded documents and ERP orders reach the platform within seconds.

CMR, e-delivery notes, weighbridge tickets, customs and delivery documents, and invoices. Documents are read as soon as they are uploaded and compared with the shipment; anything that does not match is flagged and checked by one of your staff. Nothing that was not read clearly is accepted automatically.

Yes. The Android and iOS app saves tasks, delivery photos and signatures offline and sends them as soon as a connection is back. Even if the same action is sent twice, only one record is created.

Their own shipments, documents and invoices, and only their own data. They can search by shipment or order number and use a tracking link that works without signing in. When there is a delay, they see the new arrival time together with the reason. On the Enterprise plan the portal opens under your own brand.

The driver app, the customer portal and notifications are available in Turkish, English, German, Arabic and Russian. Each user picks their own language; Arabic screens open right to left.

A clear price per plan, not per vehicle: each plan has a set monthly price and shipment quota, and yearly billing gets 15% off. Prices exclude VAT. Standard onboarding is free and you can switch plans whenever you like.

Every vehicle that sends location data or is assigned to a shipment during the month counts once. Subcontractor vehicles are included in your plan.

Your service keeps running. Every shipment created in the month counts once; each shipment above the quota is billed at €0.50 and each extra document page at €0.03. If you go over regularly, we review your plan together.

Monthly plans can be cancelled at any time. Yearly plans are paid upfront and get a 15% discount.

In a 30-minute demo we set up a live control tower with your own routes. Fill in the form; we will call you within one business day to set a demo time together.